Services / National Helpdesk (NOC)

We supply a National Helpdesk which provides a single point of contact Australia-wide, for multidisciplined building services and maintenance on a 24 hour, 7 day per week basis.

The systems and technologies utilized by the Helpdesk result in an efficient call processing methodology that provides immense operational capacity and maximizes customer satisfaction.

The National Helpdesk team has the capacity to handle calls across a full range of building related issues. They are experienced in providing solutions for any maintenance problems.

Surelinc Services offers its National Helpdesk Operations to customers as part of a centralised, multi-lingual service and support capability across all types of managed programs.

The Surelinc Services Help Desk team has the supply chain expertise to proactively manage programs for customers on a day to day basis – as suits the customers business needs and goals.

Our National Help desk assists with our customers to log calls and work requests to ensure all jobs are handled and managed on time with one point of call.

We also have our online job request web portal to capture all service calls which enables us to provide detail reports to our customers, using our maintenance management software (MEX) to capture assets, send out job requests to our contractors, staff and vendors Enables Surelinc Group Of Companies to be ahead of our competitors .